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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
POLICIES
Customer Service + Policies
SALES TAX | Is based on your states sales tax.
ORDER CHANGES | Check it twice! Email info@westockyourshop.com
BACKORDERS | Sometimes an item is so popular it gets quickly snatched up. Other times we’re lovingly putting on its finishing touches. Either way, you can still place your order and we promise to get it to you asap; if it’ll be on backorder longer than three weeks, we can issue a refund (with the exception of items with a longer posted pre-order date).
SHIPPING | We ship via USPS POST to offer you the most economical shipping method possible. When your item ships, you will receive an email with shipping confirmation.
Most in-stock items ship within 2-4 business days of ordering; however, some orders may take up 3-5 days (business) to process.
PLEASE NOTE that we are not responsible for lost, stolen, or undelivered packages but will work with you to make this right. We currently use USPS Post and will provide tracking numbers upon request, please contact us prior to ordering for express shipping.
PRICE ADJUSTMENTS + CODES | We will on occasion run flash sales, who doesn't love a fun sale? Because our sales are only temporary, not a permanent price change, we are unable to honour any price adjustments for an order placed outside of 24 hours. If you did purchase the item with this time frame we are happy to issue you a store credit for the price adjustment. Coupon codes must be entered at the time of purchase, no adjustments will be made if a code is not entered at the time of purchase.
RETURNS AND EXCHANGES | We love what we do and we want you to love your items. Brand new unworn, unwashed NON-sale items with no stains, visible wear, smells, or animal hair with tags attached may be returned within 14 days of purchase for store credit ONLY, no refunds.
BEFORE YOU RETURN | Due to hygiene reasons all accessories (including hats & headbands), intimates, bralettes, seamless wear + items are final sale only.
Sale items are FINAL SALE. NO EXCEPTIONS.
CONTACT US HERE: info@westockyourshop.com for return inquiries.
STORE CREDIT | Returns will be processed within 5-7 business days of being received at our boutique. You will be issued store credit for the amount of the item at the time of purchase minus incurred shipping charges. INCORRECT OR DAMAGED ITEMS | If you receive a damaged item please notify us within 3 days of receipt. It is the customers' responsibility to inspect all deliveries within 3 business days of receipt. All damaged items must have tags still attached and be in an unworn condition in order to be replaced. Any damages resulting in customer cutting package with scissors, washing incorrectly and/or cutting garments, unfortunately, will not be replaced.
Store credit will be emailed to the customer's email account that was created at checkout. Please note that all store credits will expire after a year.
By purchasing from this site you agree to our policies, including our return policy and that we offer store credit only for returned items. If you have any questions regarding our return policy, feel free to email us prior to ordering.
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